Job Description

Responsibilities:

Leadership & Team Management
• Act as a natural leader who inspires and motivates the team to excel.
• Take full responsibility for store operations and lead by example, promoting a sense of ownership and accountability among team members.
• Effectively guide, mentor, and address team members to ensure clear communication and smooth operations.
• Understand the unique strengths and potential of each team member and assign roles strategically to maximize their contribution and growth.

Conflict Resolution & Support
• Handle complaints and resolve problems professionally, ensuring every situation is managed calmly and respectfully.
• Deescalate heated situations with tact and diplomacy, protecting the store's reputation and maintaining a positive environment.
• Provide unwavering support to the team, ensuring they feel confident and secure in their roles.

Operational Efficiency
• Monitor and manage daily schedules, ensuring appropriate break durations and proper coverage during peak and non-peak hours.
• Promote and enforce company policies consistently and fairly, maintaining a professional and compliant workplace.
• Supply the store with required checklists and operational documents, such as expiry logs, waste records, and daily chore lists, to ensure smooth workflow and accountability.

Inventory & Stock Management
• Oversee inventory levels, accurately read order lists, and place stock orders in a timely manner to prevent shortages or overstock.
• Maintain high standards of hygiene, cleanliness, and organization throughout the store, ensuring compliance with health and safety regulations.

Training & Quality Assurance
• Achieve an average score of 100% on all YOYO! tests to set a high standard for operational and product knowledge.
• Provide ongoing training to the team to ensure they stay informed about company policies, procedures, and product details.

Qualifications and Skills
• Strong leadership skills with the ability to inspire and guide a diverse team.
• Excellent problem-solving abilities, with a calm and professional approach to conflict resolution.
• A proactive attitude with a commitment to upholding company values and standards.
• Exceptional organizational and time-management skills.
• Knowledge of inventory management and operational best practices.
• Passionate about creating a welcoming and enjoyable environment for both customers and team members

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Skills

Inventory Management , Time Management , organization skills , Problem Solving , Quality Assurance/QA , Training , Conflict resolution , stock management , Team Management , Store-In-Charge , Passionate ,

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Qualifications

• Diploma or Degree
• XII Std/Plus Two (Higher Secondary)